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  • The rudest treatment I have ever received, from any company or service, by far! I took my 4-month old Bissell in for repair as Bissell themselves directed me to. As soon as I walked in the door, I received impatience and condescension from whom I can only guess as the owner. He did not want to hear that the beater head seemed to be the problem, only kept repeating that the machine had good suction. When I was in mid-sentence about the issues I was having with the vacuum, he turned his attention to someone else. I pointed out that I seemed to have lost his attention and he replied 'You lost my attention a long time ago!" - yeah, my guess is about the time I walked in with a far-less expensive model in need of repair. He then began bashing Bissell, Dirt Devil and a few other companies - that they were a pain to deal with and he was very close to ending his contract with them. From the customer's point of view, that is NOT MY PROBLEM! However he was 'kind' enough to point out a $1000 model and a $399 model that I could PURCHASE. Note to business owners, when you have finished snidely chiding your customer for purchasing 'a cheap product from Walmart or Canadian Tire' - his words, not mine), DO NOT follow up with an upsell!! I will never, ever recommend this store for even the slightest of services to anyone. The next time I am in the market for a $1000 vacuum, I shall go anywhere else but here.
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