Went into Sephora and asked the manager about the new too faced melted chocolate lipsticks that my sister picked up yesterday at this exact Sephora. Keep in mind my sister picked up 4 of these lipsticks that have NOT been released yet. clearly I inconvenienced this manager by asking for assistance because she Rudely dismissed me and lied that they didn't have any. Then she clearly told all the employees through her headpiece not to give me the lipstick because they were all giving me dirty looks.
I proceeded to ask a girl without a headset because I knew she wouldn't know what was going on. The girl told me she would be happy to take it out of the back for me since the item hasn't been released yet and I only wanted ONE color! She went up to the same rude woman I talked to prior (the manager) and asked if it was ok if she could take a new item out of the back for me. Then she came up to me and said Is it ok if my manager assists you in a couple of minutes and I said "of course!". I waited 15 minutes and the manager kept on staring at me and was pretending like she had nothing to say and obviously wasn't wanting to help me.
I expect way better customer service especially since the women are not working on commission and have to make a store goal solely on the way that they treat their customers. I wish I could give this Sephora 0 stars. Every time I'm in there I NEVER receive any help and the employees have tasteless attitudes.