I moved recently and had to use the Budget truck rental service here. (This place is dubbed Storage West, but they offer Budget trucks here.) The service was great, the truck was pretty good and the experience went about as smoothly as any rental experience can go. The woman at the front desk was friendly and cared about the customer experience.
The truck itself was fine. I noticed the suspension was very stiff and you could feel every bump in the road. This was both empty as well as weighed down. Not sure if there's anything this place can do other than lowering the tire pressure and replacing shocks all the way around, but if you're expecting the softest ride for your valuables, you won't find it here. Decent gas mileage and functioning A/C made it also a good deal.
What could be improved? Internal staff communication. It would be a good idea if they both had radios so they can page each other on the property. Even GMRS walkie-talkies would be a good start.
What makes this place get five stars? Well, I can tell it's a small business. They did everything they could to make me happy and offered their services affordably. They are friendly and pretty easy-going. If I had a question or a concern, they answered it promptly and favorably. If there room to improve? Sure, but it's not something I'll knock them for.
Tip: Make your reservation on Budget.com and apply the special discount code they have available on their site. This time, I was able to apply a 20% off code - but it varies and changes every month.