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| - No STARS should be an option here. This place is a rip off and they take forever to get you checked in. I went previously and the experience was horrible, decided to give them ONE more try - NEVER AGAIN!!! I arrived at 0845, not busy maybe 5 other people. I completed the paperwork immediately and returned it to the receptionist. Waited a total of over 30 minutes for them to get me checked in. Then they tell me I need to pay $39 up front for a X-ray. I told her, I have NEVER paid co-pay or upfront for a X-ray. She said she would contact their billing dept. I spent 45 minutes waiting for nothing. I got up an walked out after waiting for a total of 45 minutes. I normally go to SMIL (Scottsdale Medical Imaging Lab) in Scottsdale or the Desert Ridge location. I NEVER wait more than 10 minutes before I'm in the changing room for my X-ray. I can have an X-ray done at SMIL and be on my way in less than 20 minutes, that includes check-in and receiving a copy of the CD if needed. At SimonMed, I can't even get checked in within 45 minutes. This is the worst location ever! I will never go to another SIMONMED facility. I would rather drive 20 minutes to SMIL in Scottsdale than visit this location which is less than 10 minutes from my home. I did call my provider and I was correct, I do not pay for an X-ray upfront, co-pay or otherwise. If you are thinking about visiting this location, I DO NOT recommend it. This is the 2nd time I've walked out because they take forever to check you in or to complete the imaging process. They have time to BS and drink their coffee, rather than ensuring a prompt check-in of their clients. They only had one person initially for check-in. When I visit SMIL, there are always at least four (4) receptionist for check-in. The parking is horrible at SimonMed location, yet their staff parks in the visitor parking spots making it worse to find parking. The employee parked next to me. I WILL NEVER GO TO ANOTHER SIMONMED FACILITY. I DON't RECOMMEND it.
READ THE REVIEWS PEOPLE. THERE'S A REASON THEY HAVE TWO (2) STARS! THEY SHOULD HAVE ONE (1) STAR. THESE REVIEWS ARE REAL! HORRIBLE CUSTOMER SERVICE.
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