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| - I usually do not complain about bars in Vegas...my husband is a bartender on the strip and I understand prices are high and places are busy. But Commonwealth was out of hand from their insane prices for watered down drinks to the incredibly rude staff (including "management").
A couple friends and I set out for downtown in hopes for a fun evening of shots and dancing. We waited in line and were in fairly quickly (10:30pm on a Friday). We went upstairs first, even though it was easily 100 degrees outside. We each ordered a drink - vodka+cranberry, gin+tonic, and a Miller Lite. The bartender asks if we are paying together or separately. We say separate and she rolls her eyes before checking the computer for prices. I have worked in customer service, and I completely understand getting annoyed by your customers, but it is never ok to roll your eyes IN FRONT of the people responsible for tipping you - and essentially for no reason! The drinks were $8 each. Maybe I'm cheap, but those are strip prices and this place is on Fremont...big difference. And $8 for a Miller Lite?! That's a bit insane.
We didn't stay upstairs for long, just enough time to look around. We were expecting a friend in a wheelchair to join and were told the upstairs was not wheelchair accessible. DJ was spinning 90s hip hop and there was some dancing, overall a fun ambiance upstairs.
We came downstairs and snagged a booth/table. Our waitress was very sweet. We ordered another round of drinks and three shots (just asked for something sweet). The shots were yummy but very weak. A little later, my husband and another friend joined the group. I walked outside to let them know where we were sitting and was told (RUDELY) to get in or out. I was on the inside of their precious velvet ropes and was in no way blocking the entrance. There wasn't even a line of people. I gave the bouncer a confused look and walked all the way out. After a couple minutes (friends were smoking) we all went in together. They were charged $5 for entry, which was strange because the place was not very busy and they were locals.
They joined us at the table. Our waitress was busy and after several minutes, the guys decided to go to the bar and get drinks. They returned and after a sip of the drinks looked confused. My friend asked me to taste her vodka+cran. It was dark red in color and tasted like straight cranberry juice. The other drink (vodka+soda) tasted like soda water - no vodka. They went back to the bar, but the bartenders were not interested in conversing. They agreed to remake the drink, but the drinks were the same. At the table, it was clear that the drink brought by our server and the one from the bar were completely different in taste, smell and color. We showed our server who seemed genuinely concerned and asked the "manager" to come talk to us.
This guy was a big problem! He approached the table and rudely said "What's the problem?" My friend explained the problem and invited the manager to smell or taste the drink. He refused because "vodka doesnt habe a taste or smell." LAUGHABLE! After hearing the complaint he responded, "Ok, here is what I am going to do. I am going to personally make your drink with vodka. I have 20 years of bar tending experience so if these drinks are not good enough then it's not our problem." Ummm excuse me? My other friend chimed in and insisted we were not angry, just that the drinks were weak. The "manager" became visibly upset and said, "I hope you're not insinuating that we are watering down our Vodka. If so, we are going to have a real problem."
Maybe I'm being sensitive, but I have never been treated so rudely by management.
Several minutes later, the "manager" returned with a bottle of vodka. He said "Now look here. This is a new bottle." He started to open it, "Did you here that crack, that was the seal breaking. Now I'm pouring in vodka..." At this point, I was livid. I had not spoken the entire time because my drinks were not a problem, but he was taking this too far. I said calmly, "you are being a bit inappropriate." His response, "No you are inappropriate to accuse me of watering down my drinks." The funny part, the drink he poured looked completely different! It was a lighter shade than the previous drink and clearly had alcohol in it. Either way, we didn't care at this point. We let him keep his drink and we got out of there. While paying the tab with our server we asked for the manager's name. She said he was Doc. My friend looked at her and said "what is his real name?" And she meekly responded "David." So who knows what his name was, and truly who cares at this point because I will never return to Commonwealth.
We went across the street to Park on Fremont and enjoyed $6 cocktails with alcohol included.
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