So i work two jobs so when i have freetime its very limited. Those stars are me being generous. I went to get a car wash around 530pm and the cashier stated I had enough time because they stop washing cars at 630pm. Took my car around back. The young lady said it would be 45 to an hour. Perfect. No biggie.
Came inside shortly after the young lady working the driveway and heard her trying to convince the two BOYS to go and wash my car and they basically would not do it. It wasn't until she told them I had already paid that the younger of the two ran outside. All this with their office door open.
So I went on a 20 minute walk outside and came back my car was still sitting outside, unmoved. So now I'm annoyed. The young boy sees me and asks if this was my car and proceeds to tell me that I would need to come back tomorrow. I explained the only reason I paid is the cashier assured me they would be able to complete it and had I have known upon payment and not 20 minutes prior to, I would've happily gone elsewhere but now my time and money is wasted.
Simple things that should be a management fix like getting all employees on the same page and NOT having what should be private conversations in front of customers.