| rev:text
| - It's what I get for not wanting to drive to the best Korean place, Cafe Ga Hyang, on a Sunday evening. Subpar food, cold restaurant, and crappy service.
First, the ambiance is sterile and cold. The place is cavernous with dark concrete floors and a very, very high industrial-looking black ceiling. It's echo-y and designed poorly. Plus it was literally cold. People at other tables were wearing jackets and I kept mine on through most of our meal. There was another restaurant in this location before Ohya and it looks as if when Ohya bought the place, they spent the minimum amount necessary to furnish and decorate it.
Secondly - and most importantly - I ordered a sauteed vegetable and bulgogi steak bibim bap. It came out in a white bowl which meant, as I surmised when I saw it, that the dish was served cold. It was a pretty cold night in January and the last thing I wanted was cold food. I told the food runner that brought it that I was unaware the dish was served cold and would he please return it to the kitchen and bring me what my husband was having which was a galbi dolsot bibim bap (served sizzling in a hot stone bowl).
Now, that should have been the last we heard about it. There was absolutely no need to have any further discussion except for maybe a quick follow up from our server acknowledging she knew about the change and that the food would be brought as soon as it was ready.
Instead, our server came over and proceeded to subtly find fault with me for not looking at the picture of the food, seeing the white bowl in the picture, and inferring for myself that that meant it was served cold. I pointed out that the description of the dish includes "SAUTEED" which to most people I know, means "COOKED". And "COOKED" usually means "HOT"... or at least warm. My husband and I also pointed out that on the opposite page of the menu, the Japanese items that were served cold had "COLD" in their titles. The point being, it's easy to assume that if some menu items are clearly noted that they're served cold, then any cold menu item would follow the same pattern.
So here we find ourselves in this uncomfortable and awkward conversation that shouldn't even be happening in the first place. Feeling like we needed to justify why we didn't realize the dish was cold while the girl serving us CONTINUED to push blame. At any point she could've said, "Ohhhh I see what you mean..." and just left it at that, but she had to make us wrong because she obviously felt like this was somehow a situation that required someone being at fault and by god it wasn't going to be her.
I could have cared less that I had to place another order - so what? It happens. Blame doesn't need to be introduced into that scenario, but this unprofessional server obviously didn't feel that way. And for that, I won't be returning. Plus, the food leaves plenty to be desired. Overly sweetened side dishes, didn't taste fermented (or home made for that matter), and bland bibim bap.
For truly authentic Korean food and experience, we'll stick to our go-to hole in the wall in Glendale which is the best we've found in this area - Cafe Ga Hyang.
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