Stayed here this past week on business travel. One of the reason this hotel was selected because of the outstanding gym and work out area. Guess what? Gym was closed daily during peek hours to allow Buffalo Bills football teamwork to work out. Never the less we were still charged the $25.00 resort fee to cover the use of the gym. I complained at check out and got an Oh Well attitude from the front desk clerk along with a laugh. Front desk at check-in seemed to be either new or clueless not what you would expect from a 4 Star resort.
Buffy in the restaurant was a great waitress, maybe you should move her to the front desk for a better customer experience.