I was having trouble with my washing machine and left a message on their website for someone to give me a call. Four days later (there was a Sunday and a holiday in there) they called me back. The lady that called to schedule the appointment apologized first thing that they hadn't called me the day before. We scheduled an appointment for 7-9am the following Saturday. At 6:59 on Saturday I get a knock on my door. The tech's (I believe one was in training) came in and within minutes determined the problem and within a few short minutes after that the problem was fixed. By 7:17 I am writing this review. I will most definitely recommend this company and will keep their card handy for any other issues I come across.