I like the concept here. I can customize my salad and dress it with ENP ranch, but it just never lives up to expectations - I am not referring to taste. Today's experience: waited at the register for 5 solid minutes while all of the visible employees made eye contact, but didn't say anything like "oh someone will be with you shortly." I started to wonder if I came in 5 minutes before close, but it was 3pm. Cashier worked the register with her gloves on, the same ones that were being used to prepare food minutes ago. My salad greens were turning brown, toppings bar was messy and commingled together (If I wanted celery I had to risk also getting beets, eggs, and chickpeas), and I ate a few bites where I felt like I was crunching on sand. Unpleasant and disconcerting. Ugh - I just don't think I can continue to eat here without risking illness.