I am new to Charlotte and couldn't get an appointment with a primary care physician for a few weeks so urgent care was my only option. I do not have any complaints about the appointment itself, however the follow up care at this establishment is atrocious. As someone who works in the medical field, I am familiar with how a doctor's office is run. My pharmacy and myself have called Concentra a total of 9 times and have yet to receive a straight answer nor a call back (going on 7 days now). Once I went 5 days past my refill date, I ended up just solving the problem myself. After calling the third time I also had to deal with several rude nurses, which I did not appreciate being as they were lacking the ability to do their job. I've never dealt with such a poorly run and unorganized medical office before. I wouldn't be surprised if many patients fell threw the cracks here. This place is in desperate need of organization, follow through and an attitude adjustment.