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| - Another Charlotte place that is let down by awful service... sigh!
We went in early on a Saturday morning. I ordered a bacon, egg and cheese biscuit, coffee and an old-fashioned donut. My wife got a double-chocolate donut and some of the hashcakes.
The GOOD: The donuts (especially the old-fashioned) were freakin' delicious. They were everything that you want a donut to be... moist, sweet and a touch of fat without dripping. They were flaky/crumbly and were, honestly, the best donuts I've had in a very long time. The bacon, egg and cheese biscuit was perfect (flaky biscuit, crisp bacon, well cooked egg) and the coffee was simple, but a good basic cup of brown (nothing stunning, but better than you would get in any fast food or convenience store). My wife loved the hashcakes (giant hashbrowns) that were well seasoned and fried to a deep brown.
The BAD: We got a bright, fresh faced young man as our cashier and he was great. My wife had read the menu the night before and was really looking forward to a particular donut... something with a chocolate cream filling. It wasn't in the case so she asked the guy "Do you have any of X donut in the back?" He was nice, looked into the back and said "I'm so sorry... I can see a tray back there, but they aren't done yet this morning." My wife changed her order to something in the case and I paid. When he handed the donuts over the counter a minute later, my wife asked "Do you know when X might be ready?" and the young guy looked to an older woman standing next to him (I'm assuming she was a donut maker). She said "Don't you sell a donut that isn't in that case" and then she turned and glared at my wife. Not just a glance to see who was asking, but a mean, 10-second long "GO FUCK YOURSELF" kind of glare... the kind of look that says "I hope someone beats you with a baseball bat" kind of look. We were thinking of checking on our way out to see if donut X was done when we were finished eating, but forget that. We took our food and left.
SUMMARY: If we aren't wanted there, we just won't go back. There's another Rise franchise about the same distance from our home and it's owned by someone else, so it looks like we will be going that way from now on. It's too bad... the food was wonderful. The service (from that one woman) was spiteful.
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