Bad experience here last evening. Food was good, ambiance same. However, this was a work dinner and I am in the medical sales industry. Our guidelines are clear in that we can only spend $xxx per FDA regulations and compliance standards. I had a table for 5 and asked the waiter (Hector) at the beginning of the evening to make certain the receipt stated that. When the check came it said guests=4 and that it couldn't be changed. The way they determine guest # is by entrees ordered, yet one guest ordered an appetizer as their meal. We were not told this would happen. The math didn't work as the bill exceeded the price allowable for 4 guests. Again, I was told by the junior manager (no GM on site and seriously this kid looked like he was 19 or 20). He said that the system closes the check and nothing could be done. I asked him to write a quick note on steak 44 letterhead stating the mistake. Instead, he disappeared (for over 20 minutes - no apologies, no comp drink or dessert while we wait or coffee, or even a refill on our water) - and when he returned there was no letter. Instead he "doctored" the receipt by photocopying it then changing the 4 to a 5 BY HAND! Then copied it again and gave it to me, while the original itemized receipt still said 4. Thanks kid, that certainly won't get my fired. Are you kidding me, Steak 44? What kind of shady operation are you running here?
There are a lot of people in my industry in the Phoenix metro and I assure you they will ALL know this story. Looks like steak 44 and all of its sister restaurants are forever crossed off the list.