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  • I know this is lengthy but it really happened this way.... After 2 phone calls (each over an hour long) and 5 chat sessions, I was told I needed to go to the TWC store and swap out my modems for the correct one since they shipped me one that would not work with my digital phone and wireless internet when I upgraded my service! Really?? And I paid $9.99 for shipping. Long story short.... they said call the store first to make sure they had it in stock.... Nooo answer, my husband went to the store on Saturday and said they would not answer any phones while he was there.... after a lengthy stand in line they said "yep we have the modem" but no we can't give it to you since it is locked in the warehouse and they did not have a key. Really?? Went today at lunch, stood in line of 9 people deep... 2 TWC employees and signs everywhere that said wait till called. It was like being in line at the post office 2 days before Christmas trying to ship gifts! I finally got to the counter that was covered with a lot of modems and no room for my large modem box... man said open the box I just need the modems. Fumbled with all the stuff pulled out the 2 modems, one had a cable I could not remove. Man said no cables just modem, still fumbling with boxes, modems, power cords, purse and he finally said I can take the cable off. I said thank you! Really?? Man brings me new cable box with a different name on it than what the last Chat Man said to get... I asked is this correct??? not what I was told to get, and he said yes. I said Really?? He said Yep! Sooooo tonight when I get home I will proceed to set up the modem, hopefully with out any assistance from TWC and hope it works with both my wireless internet and digital phone service that I just upgraded to. What a waste of time, and I am still not done! Wish me luck tonight!!
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