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| - I had hopes for this place even with Abe's passing, but my experience did not prove to be a good one at all. My hubby dropped my shoes off on a Wednesday to have them re-sized. Guy 1 was apparently working that day, and mentioned he would stretch the strap to fit the shoes correctly. We had no idea why this would work since I wanted the shoes smaller vs. bigger, but whatever, that's not even the weirdest part of the matter. He tells me to come back in on the following Saturday to be fitted. I arrive there and Guy 1 is not working. It is guy 2 who seems nice enough, but alas, he can't even find my shoes.
These guys work in the same place and don't communicate with each other whatsoever. I'm slightly irritated at this point; where are my shoes, and what have you done with them? Guy 2 had no idea what was going on... So, guy 2 tells me to come back AGAIN on Tuesday. I arrive, and Guy 1 is indeed working. Upon walking into the store my shoes are on a shelf thing with a bunch of other shoes, so I grab my box and approach the counter to figure out what to do about re-sizing them. Guy 1 is incredulous when he realizes "my shoes were just over there," because other guy apparently shouldn't have put them there. I ask him why he and other guy don't talk to keep track of things, like make notes, etc., since they work with the same customers in the same place. He gets irritated and says something about how it doesn't matter. Then, he keeps insisting that I was the one he spoke with originally, because that somehow has meaning for him. I keep telling him, no, that he spoke with my hubby. After awhile he accepts that and says with attitude, "Oh, so you guys don't talk to each other?" What an idiot attempt at an analogy. Anyway, I reiterate to Guy 1 what someone told us the first time we tried Abe's Shoe Repair about my pair of shoes, that we need to "stretch the strap in order to shrink the shoe size." Guy 1 is incredulous again and invalidates his initial statements of how to fix the shoe, after I reiterate what guy 2 told us they would do.
Eventually, I try the shoes on for him and he says he can't fix the shoe since it is way too big and adding extra holes would fray the shoe. He said I needed to go buy another pair of shoes. Really, Guy 1? Is this is your little pearl of wisdom after you guys lost my shoes for over a week and don't attempt to communicate with one another about fixing my shoes? Sad to say, this business most probably had wonderful potential prior to Abe's passing, but it is not the same anymore. They will lose your shoes then leave them next to the door for easy theft, and won't be able to accomplish simple tasks like applying cotton canvas adhesive and adding additional strap punctures to your shoe. Guy 2 will be clueless (although quite nice), Guy 1 will be very rude and his word on good business will be uncouth. Sorry Abe's Shoe Repair, but I will NOT be coming back for your bad business.
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