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| - My hubby and I decided to celebrate our wedding anniversary at Andre's after reading a great amount of rave reviews about this restaurant. What also had us interested was the fact that this restaurant received the AAA 4 Diamond award, had been recognized by the Michelin Guide with one star rating, and is nominated as Las Vegas' "Most Romantic Restaurant"; perfect way to celebrate your wedding anniversary? We thought it would be. Guess we thought wrong. Maybe the problem was that we used a Travel Zoo offer? We honestly didn't think using a Travel Zoo offer would have caused such a bad experience as these offers are solicited to Travel Zoo by the vendors on there and not the other way around. So in that retrospect, we didn't think that by showing up and using a Travel Zoo voucher, we would be treated as if we had the plague. Our suggestion to Andre's is that if you don't want your customers using a Travel Zoo voucher, please stop asking Travel Zoo to post them...problem solved.
We by no means, have any complaints about the taste of the food, rather we are disappointed in the way they were presented to us. When you are first seated, they will give you the "Special" Travel Zoo menu for you to choose off of. Initially, that didn't seem like a problem until later when our food started to arrive. More on that later. So my hubby ordered the french onion soup with Swiss emmental and Gruyere au gratin to start and I had the lobster and corn bisque with sweet corn cake. The taste of both were good, not awesomely mind blowing, but good. The lobster bisque could have incorporated more bits of lobster in it as it lacked in flavor. But other than that, both soups were seasoned well and arrived hot. This is where we started to notice that we were "different". When looking over at the table across from us, my hubby noticed that unlike myself, their lobster bisque was poured into their soup bowl table side by our waiter. They all ordered from the tasting menu as well so it was kind of awkward that we had not received the same service. We shrugged it off and awaited our next course to arrive. Aside from our set Travel Zoo menu, we decided to order the pan-seared duck foie gras. The foie gras was smooth, delicate, and full of flavor. The poached pears that accompanied it, complimented well and the mixture of sweet and savory danced harmoniously in our mouths. Each bite was heavenly and to die for. The foie gras was the highlight of our meal. Encouraged by this, we looked forward to our next course. But to our disappointment, yet another issue arises and replaced all of the divine flavors we just had in our mouths with a bitter taste. For some reason, we were not offered the palate cleanser (pineapple sorbet) before our next course, unlike the table across from us. At this point, we really started to get irritated with the discriminative service we were receiving from our waiter. So on to the second course. My hubby ordered the Hoisin-glazed duck breast with butternut squash semolina, almonds, currants and duck leg cannelloni and I ate the Scottish salmon with saffron and shellfish emulsion and lobster ravioli. Both entrees were delicious and we thoroughly enjoyed them. For dessert we ordered the chocolate souffle and
banana ice cream profiteroles with warm chocolate sauce. We enjoyed them both but liked the chocolate souffle over the profiteroles as the banana ice cream tasted more of vanilla than banana's. The chocolate souffle arrived in perfect form and was very delicious.
The service at Andre's, if using a Travel Zoo voucher (it seemed) is one to be less desired of. They do a good job of reminding you, that you are a lesser paying customer from the others. From the time you check in with the hostess, she asks you to present to her your Travel Zoo voucher. Then when seated, your waiter just rubs that in as well. We noticed that the other table that were being serviced by our waiter was get exceptional service while he left us out in the dark and only came by when he needed to. Our server assistants on the other hand, did a tremendous job and we were impressed and thankful for their service. They treated us well and made us feel the way a customer should feel. Our waiter brought a complimentary medley of truffles for our anniversary and basically just dropped it off. No anniversary well wishes or anything. However, our server assistant noticed the truffles and congratulated us along with making some small chat as well. We thought he deserved to be a waiter over ours. As a side note, we did not complain or do anything to deserve the service we did that night. We just smiled and acted cordially despite the short comings of the service. At no given time were we rude, thus, we expected to be treated the same way in return. Will we ever return, probably not. We were planning to without a Travel Zoo offer, if this didn't happen.
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