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| - Ok, I have used these guys probably 5 times and am just now getting around to writing a review. They have been nothing but top shelf for us consistently. We have called them several times over the last few years for AC and for heat, and they have always been courteous, helpful, informative and honest. The very first time I called them was for AC, and the tech came out and explained everything to me and it turned out we had a bad capacitor. The charge to replace it was fairly reasonable (for a call out AC service) but the tech was clear about the actual cost of the parts and did not try and justify the fact that they have to charge more than you could replace the parts for in a store. Overall very reasonable and as I said, they took the time to explain what was being done and why, and what to look for in the future with a similar issue.
We actually had another problem a few weeks later, and it turned out that the capacitor they replaced turned out to be faulty after they came out. No charge for the replacement (obviously) and no charge even to come out and diagnose the problem again or anything. Quick and easy replacement.
Third time we called was when our heater went out, and they came out and checked everything and explained that the blower motor that circulated the air was out. The tech took the time to explain how we could replace it ourselves, wrote down all the parts and numbers we would need and explained the time and cost involved if we wanted to have them do the work. They were very upfront about it and there was no BS high pressure lies about needing a "whole new X" or "completely replacing Y" etc. They were straight up about the options and when we decided to try and replace it ourselves, they were very helpful in giving us the info needed to do it, while explaining what it would cost should we need them to do it. Finally, we were able to do it and saved a couple of hundred bucks by buying the parts ourselves and spending SEVERAL hours fixing it.
Most recently, we called because our AC stopped blowing out any air, and the tech came out and checked the unit, and inquired about if we replaced the blower ourselves last time. After I explained we had, he checked with his home base about any other past calls and service history and did a few tests. He informed us that the capacitor on the blower motor (different from the condenser outside that we replaced previously) was bad, and the blower motor fan was rubbing against the housing, most likely because when we replaced it, we did not quite get it tight enough, so it had slid down out of place a little. He informed us that the motor was likely still good and that we just needed to reinstall it and replace the capacitor again. Again, the tech was honest and upfront and basically said we should just replace it ourselves since we did fine the first time and could just replace the part and reinstall the motor tighter this time. He also explained what it would cost if we needed or wanted them to do it as an option. The most amazing part was that for that service, they did not even charge us. No charge to come out, test it and explain the options, and then no high pressure nonsense. I felt solid about trusting the information because they were not charging me anything anyway and had no reason to lie or give me some "you need a $9000 flux capacitor" nonsense like some places. Ultimately we spent an hour and about $13 for a new cap and fixed it ourselves.
Overall, they have always been top notch for us with HVAC stuff, and always seemed honest and been upfront with information and assistance. Yes, they charge pretty normal prices for work, but it is specialized info and skill, just like a lawyer or doctor, so if you can't do it, expect to pay. The thing that sets them apart for us is that we never feel like they are lying about what needs to be done and never feel like we are being ripped off. I would absolutely not hesitate to use or recommend them to anyone for HVAC. 5 stars.
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