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  • So, the hotel is fairly nice, the thieves that work there, not so good. Like so many reviews, this one highlights a single bad experience. I have to first say that in general this hotel is a good value for the money. I would stay here again, especially given some of the other sad options in the area. My bad experience: I left a wonderful sonicare toothbrush and set of very important prescription (blood pressure - no thing fancy like Michael Jackson) in the room when I checked out. My bad. I called hours after I left. The clerk said he would check on the status of my items and call back. No call back. I returned to the hotel that evening before my flight out... The clerk let me into my room (no one else had checked in yet), my possessions were not there. I spoke to the clerk on the way out, they said they would check with housekeeping in the morning and call me. No call back. I came back and spoke to management the next week, upon my return to phoenix (stayed at the hotel again). I was told by the clerk she would check with management and call me back (the third time they promised to call), NO CALL BACK! I checked with management the next morning, they were aware of my situation, had checked with the housekeeping supervisor, and had no information, and no one had turned in my stuff. Very sad customer experience. I hope some housekeeper out there is enjoying my sonicare toothbrush - eww yuk. That said, had I not had the one bad experience, I would recommend this place, so hold onto your stuff, and if everything goes ok, you'll have a great stay.
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