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| - I planned a 10 day trip to Italy which I saved up three years for. A dream Vacation that was to fly out of BOS airport on Delta Flight 6591* operated by Alitalia to FCO on April 26th, 2018. I arrived at the Boston Airport around 8:20 pm, still two hours before my flight departed. We have never been to the Boston airport and did get lost at first but then arrived at the Delta counters around 8:50 pm, still an hour and 25 minutes before my flight. There was not one person in the entire Delta ticketing/counter building! So I proceeded to get my boarding pass from the kiosk to no avail. The kiosk was displaying that it was to late to check into my flight and I started to panic. I have checked into flights multiple times an hour before boarding and have never had an issue before. We saw a janitor in the distance that spoke broken English and we could only make out that we needed to run to the International Counters. We ran to the International counters and saw no one at the AlItalia Counters either, and at this point we started to panic. It was 9:30 pm at this point and multiple TSA agents stated that we must contact DELTA Customer Service ASAP. So we did. There was a 40 min wait time on the phone and we knew that our dream vacation was about nonexistent. When we finally got a DELTA representative on the phone, our flight was taking off. The first rep stated that it was my fault for not checking into the flight earlier and that there was nothing she could do. She mentioned that for International flights, we needed to be at the Airport 2.5-3 hours before my flight and acted as if i was stupid for not knowing this. Keep in mind I have never flown Internationally before and to be rude in this situation was completely not called for. We were extremely frustrated to say the least. I also purchased the Allianz trip insurance who I talked with on the phone for another hour. Long story short we had to purchase another ticket from another company that flew out hours later. This caused us to get to our destination a day later, an unexpected $750 per person ticket expense, and the loss of 1 night of hotel. I am so very disappointed at the fact that DELTA did not mention any of this "early arrival" for international flight information to me whatsoever. Also extremely frustrating that there was not 1 DELTA representative able to assist me at the Boston airport at 8:45 pm! To top things off, the first DELTA representative we spoke with made us feel miserable and stupid that we were not at the airport 3 hours before our flight. I will be taking this matter further in hopes to communicate this poor service experience with others who are in the same position. I lost an entire day off my trip and $1500, I had to buy a last minute ticket for my friend as well, of my hard earned money that I could have used towards my dream vacation.
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