Not only are they some of the best sandwiches I have had, but the customer service is second to none. I'm not sure what that one ladies problem is, but last time i checked this is the 21st century. Faxing in an order is about as up to date as sending it pony express. I wish more ladies had "daddies that bought them a business" because they make an excellent product along with excellent service. When you're the only person giving them a one star and everyone else is giving them 3-5 stars, then it's obvious that you're the problem, not them. Congratulations on being the typical nightmare customer.