Based on my experience with them so far, they do not engender ANY confidence. I sent them an e-mail about 10 days ago, as their website says in their "CONTACT US" space with my measurements and what I was looking for. I got no response. I then called and left a message with a human being a couple of days later. I got no response. I then called again and was told "oh, that was probably the answering service and we've yet to get to those calls". I told the guy I talked to then about my e-mail and that I would like to talk to someone about my project. He said someone would call. NO CALL. I called again and spoke to another guy who said he would look at the e-mail I sent with measurements and get me an estimate... NO CALL. Finally, the straw that broke the camel's back and prompted this review--I drove ALL THE WAY from Gilbert to their store to be there at 10am when they opened to check them out. Why? Because according to their website it looks like they have what I need. I finally left at 10:15am when the store was still closed! What kind of racket are they running? And they are supposed to be BBB recommended! If I could give them zero stars I would.