I'm really amazed that others had a poor experience here in regards to customer service. After reading the reviews, I was a bit apprehensive about going into the store; however, my apprehensions were completely unwarranted. Bonnie was incredibly friendly, polite and helpful - she even introduced me to Coco the store cat. I left with one bottle of perfume and samples of everything I liked.
My only guess is that others' with bad experiences may have been less than genial to the staff. It always amazes me when I see customers' being rude and demanding, then expect to be treated like they're the most important person in the world.
In short, I loved this place. The designer-type scents were very close to the originals (the Chanel No. 5 is quite good!), and the staff was very friendly and helpful. I will definitely be going back!