I enjoy this shop. The coffee is amazing, my favorite being the mocha bianca. He is picky about terminology, but he actually calls the drinks by their actual name, not the big coffee chain made-up names. I've never had an issue telling him what I want in a drink--regardless of what the big chain names it--and he makes it. What he lacks in customer service I find him to make up for in knowledge. As for the gelato, it's second to none! Great place, friendly atmosphere!