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| - The first time I came here was with my girlfriend about a year ago. We fell in love with the oysters and had a good experience overall.
The second time I came here was when my parents were in town back in November of 2017. The customer service was sub-par. This was a celebratory dinner and I recommended Andiron to my parents. After being seated, our order was not taken for approximately 30-45 minutes. Our cocktails were not refilled. After ordering, we did not receive our food for about an hour. There were people that arrived after us, finishing their meals and leaving before we even had our food. As repayment, the waitress gave us 3 tiny free donuts...
The third time I came here was for Valentine's Day with my better half. The waiter seems pretty uninterested in us. I figured it was because he was probably dealing with insanity all day for the occasion. After receiving our food, my girlfriend and I cut into our steaks only to see that they were rare. However, we both asked for "medium." They took our steaks away and brought them back. After cutting into them, the steaks were still rare.. The manager came over and gave us a free glass of wine as well as a free desert option as we waited for our steaks to arrive. This was a nice gesture that we appreciated. Finally, our steaks arrived the third time and after cutting into them, they were still very rare. The waiter and the manager agreed, so I knew we weren't over exaggerating. Ultimately, they comped about half of the bill, which was nice.
After a few months of avoiding the restaurant like the plague, I decided it was time to give Andiron one last shot. My Girlfriend was hesitant, but I told her they oysters would be worth it and that I had a good feeling about it. After arriving, we were sat outside and started off with some oysters. Funny enough, we had the same waiter as our Valentine's day meal. No hard feelings. I ordered the 14oz. New York Strip and mashed potatoes and my girlfriend ordered the 8oz. Skirt Steak. and mac and cheese. When our steaks arrived, we both cut into them to ensure that they were cooked medium. My girlfriend's was cooked medium and mine seemed to be close to medium near the end of the steak (I should have cut in the middle.. I blame the gin and tonics). After a few bites of my steak, I realized that it was not warm anymore and that it was closer to medium rare. For some reason. I get freaked out with anything under medium. I politely spoke to my waiter about the issue and he said that he remembered us and that he would talk to the manager. I then asked to speak to the manager so I could bring these instances to his/her attention.
It seemed that either 1) our perception of "medium" and the restaurant's perception is different or 2) the chef(s) can't get it right. I shared my experiences with the manger, who stated that she was new, and she seemed receptive. However, she didn't seem troubled. I don't know about you, but if I had a customer that has had 3 really bad experiences in a row, at my steakhouse restaurant, I would be genuinely concerned and upset. Either way, she left and said she would speak with the chef. The waiter returned and said he would get us a free desert. I asked to be comped for the steak instead. He came back with our drinks comped and I leveled with him. The drinks were fine, the service was fine, the apps were solid, but the steak was not. So, I asked if I could have my steak comped. He seemed hesitant, but came back with the check and said the steak was comped.
Unfortunately, we will not be back to Andiron. I have never experienced any cooking issues like this at any other restaurant. Especially not at any other local steakhouses (Echo and Rig, Herbs and Rye, etc). I would recommend avoiding Andiron as it is not worth the risk and trouble. Thank you for reading through my novel. I feel that it's important to share these experiences with you all.
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