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  • My evening at this hotel was HORRIBLE! To begin with at check in we were given a smoking room when we requested non smoking. The lady at the counter explained to me that it was an extra $15 fee, however they had sold out on rooms for the night. Because I booked the room through hotels.com, that is something I will take up with them. Reluctantly I accepted the room, it was already paid for and too late to cancel. Now, when I arrive in my "room" I was not the least but impressed at all. The room reeked of marijuana! The floors were disgusting, the carpet and tile in the bathroom. The toilet most definitely needed to be replaced. When I flushed the toilet water would leak from the handle. Yuck! Not only that when we went to get ice for our cups, the cups had toothpaste residue in them! Even more gross!!! My guest went to complain to the front desk who stated that there was nothing to be done. So we decided to leave the hotel and try to enjoy our night. Upon returning to the hotel I stopped by the front desk to inform them of the overall quality of my room. I was told by the manager in duty last night, that pretty much you get what you paid for. My room for the night was $125, I requested a suite however they were sold out if everything. It should not matter how much I paid for my room!!! I informed them that was ridiculous! If the rooms are old that's fine but they most definitely need to be CLEAN! I have pictures and video of the room! I was willing to show the staff but the desk attendant informed me that she understood that the rooms were not up to par and that she didn't need to see them. She retrieved her manager by the name of Steven who gave me another managers name reluctantly, and stated that there was no one higher than himself to complain to. I am very disturbed by the way I was treated by the staff of this hotel. I live in Las Vegas and wanted to do an evening on the strip after working. I've stayed at majority of the casinos on and off of the strip and I have NEVER experienced this. If I could give negative stars I would! The sad part is that there is more, this is just the short version. I will NOT be staying here again and will make sure to spread the word!
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