Their customer service is terrible. I was forced to send multiple emails in order to get questions answered as their staff members are not all providing the same information and/or answers to questions. Voicemails and emails go unanswered on a regular basis. The online portal is a joke. It is difficult to navigate and contains very little useful information, that is of course when it's actually working properly. This company is by far the worst management company I have ever encountered and the staff is just as rude and inconsiderate.