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  • Two attempts both epic fails. This restaurant is very amateur. The staff have not tried many of the items on the menu (our first hadn't tried anything and the second had only tried the burger) so they come off as unhelpful and unknowledgeable. The hostesses let us seat ourselves both times while they followed us around, they had also run out of menus (here's a hint, print one for every chair in the restaurant and then print another 50% for spares . . . just a thought!). On both visits our food was taken to the wrong table . . . not once but for each course. No lie, appies, mains and desserts delivered to the wrong table. The staff clearly don't know the table numbers which should be basic knowledge. The manager circled quickly on our second visit to see how we were doing, we barely got one word out of our mouth before she moved on. We attempted to provide feedback upon our exit but she snapped in response and walked away in a hurry. There was an odd dance floor set up too. Not sure if it's a Stampede thing but it was odd. Is this a restaurant or a family wedding hall (read: kids - grandparents dancing). The food is mediocre at best. All of our meals (on both occasions) arrived luke warm. One of the plates was so hot the server had to use her shirt sleeves to carry it (another amateur move) yet the food on the plate was not hot. We're really disappointed. We were so excited to have a restaurant within closer walking distance than Kensington. Now that we've tried twice we unfortunately won't return. The extra 8 minute walk to Kensington is absolutely worth the far superior service and food at any of the restaurants there. Some things that might help improve the experience in the future: 1) Train your staff - bring them all in and give them samples of every menu item. That's basic Restaurant 101. They should know the menu inside and out and also know the table numbers the food is going to. 2) Serve hot food and provide napkins to staff to carry plates that are hot so they don't need to use their shirt sleeves. 3) Find your identity - are you a restaurant or dance hall? Either is fine but you can't really be both. People (especially those sans Children might not want to be subjected to the family dance off complete with the added squeal!). 4) Get a wifi booster for your patio so people can pay at their table. 5) You're located in a Legion that offers membership which provides a discount at the restaurant - your staff should know something about the membership. When we asked the "Manager" about membership she tossed a card at us and told us to come back another time, stating she was 'just the restaurant manager'. Here's a tip - obtain some knowledge of the surrounding business and don't huff off when people try to engage you. Your attitude alone is reason for us not to return.
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