so I bought a TV in Aug 2009 with 3 yr warranty and was told that it starts the following yr because there was already a 1 yr warranty. The tv went white screen on me Dec 2012. I pull my contract out and it says the warranty expired Aug 2012 not Aug 2013 like it should of. I call fry's customer service explain what is going on and get told to bring in the paperwork and they'd set up service. I drive in wait in line to talk with a rep explain what was going on and get told 'it says right here it is expired there's nothing I can do ' by a manager. I explain again this warranty was suppose to be for after the first year because why would I want double warranty for my first year that's makes no scene. again the manager says 'it says right here the warranty is expired ' and repeats that 3 more times. their customer service has always been flaky and I should have checked my paperwork before I left when I bought it; but this was as much their screw up as mine. I'm officially done with frys and their horrible customer service not to mention every time I buy stuff here I have to return something because it doesn't work.
Called corporate customer service and was told they would call the store manager and have the store manager call me back to see what he could do for me. We'll see, I don't have high hopes I'll be hearing from the store manager.