I should have learned my lesson the last time I ate here. If you really want good food and service you know which steakhouses to go to. Charlotte has several. You'll pay 25% more but the food is far better, the atmosphere is better, you can actually have/hear dinner party conversation, and the service is impeccable. Also, the quality steakhouses honor their reservations rather than luring diners to come and wait for 30-60 minutes by assuring them they are reserved.