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| - This place is terrible. I have to start off by saying that I am not a member at this gym, but I wanted to be... I read from a fellow Yelper that you could use the cardio and weights for $10 a month. I wasn't sure if this was just a promotion so I attempted SEVERAL times to reach out to Spectrum. I email them through their website a couple of times, and I also found an email on their facebook page. After attempting to send at least 4 emails that warrented no response, I thought maybe commenting through their Facebook page would get them to respond. I simply stated "does no one return emails from Spectrum Fitness" Of course since this was out for the world to see, they quickly commented "we haven't recieved any of your emails except the one you just sent" amazing how the email started to work!!
I inquired about their memberships, since I belong to Pure Barre, I just want somewhere to run indoors. They told me that they had a basic membership, for $9.99/ month a $49 enrollment fee and a $39.99 annual fee. Annual fees are all of a sudden part of memberships at gyms, find I'll pay my annual dues, but we all know enrollment fees are just a way to collect more money from me. Collect it from the people that dont use their memberships. They also had a premier membership $20 a month with some other fees. On their website they say they will waive enrollement ifyou bring in your old gym key tag! Perfect I was going to switch gyms! When i inquired about this, he said only if I bring in a coupon... no where online does it say I have to bring in a coupon. When asking about this I got NO RESPONSE. I emailed them again saying exactly what I wanted out of my membership, take it or leave it. I then got a response saying that they can't remove the annual fee.... NOT WHAT I WAS ASKING! Thanks for not answering my questions correctly. I haven't heard anything from the last two emails that I sent so I then decided I was over it.
What a joke this place is. Unlike Facebook they can't remove my review on Yelp. People should be warned this place does not have it together!!! Don't waste your time with a management team that could care less that you are there, but just want to collect a bunch of BS fees. I wish I could have given 0 stars to Spectrum or Evolution or whatever this place is called!
**After dealing with Quan at Spectrum, he then told me "oh you are confused we are Fitness Evolution now" even though he knew I was referring to WHATEVER the name of the gym is... But change your facebook, change your email, and send people to your new website, then you can avoid POOR POOR customer service and confusion. I guarentee I am not the only person to be confused, MAKE IT MORE CLEAR!
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