On April 25 2013 I brought my dog in for grooming. All seemed fine when I picked him up, he had his harness on and it seemed like a good job of grooming. Then when I took off the harness at home I found that there was a large chunk in the chest area missing. I called and they said the groomer, Jaime, was gone for the day but would be back in the morning. I brought my dog back at 8:30am to talk to her. I was met by Jaime with anything but concern. When I showed her, she said I was rude to her groomers prior to setting up the appointment for bringing up other yelp reviews and questioning them. She then continued to tell me that chunks out of the chest are normal. He has been groomed before at a different location with no missing patches from his chest. She then responded that some groomers are "meticulous" and follow the hair growth when grooming. When I questioned why, with the name "Best in Show", she is not "meticulous", she became very aggressive in demeanor. NO APOLOGIES. She became defensive and started saying that any dog she grooms would turn out the same, followed by more aggressive behavior including yelling at me in the parking lot. If your looking for a Half A$$ job, this is the place to go. Chunks out and all.
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