New ownership, so we gave it a try. Never again.
Was a regular customer of previous owner. He knew me by name. Got two coupons for free regular sub, chips and drink, so my wife and I decided to give the new owner a try.
We up sized to giant knowing it would cost us. Not a problem.
My wife ordered a giant Philly cheesestake with extra meat, extra cheese, mushrooms and onions. She was told it came with peppers and said no peppers. She was asked again if she wanted peppers and said no. Then the order taker handed her the ticket. She asked if he would take my order and was told that he would but wanted to make sure that the order was right.
We get home and find a nice big sub with peppers.
I call and explain, and drive back 6 miles.
We get there and the owner gives us a giant sub that is obviously thinner than what we brought back. He says it has extra meat and cheese. We say no way, as it's so much thinner and ask him to compare to the one we brought back. He says he already through it in the trash and is not going to get it out and that he already made us a replacement. As though it was our fault that his people made a mistake and we should be grateful he made a new one.
I explained that was his error as we didn't get what qe ordered.
He said he would not fight with us and refunded what was paid for the sub.
Not how to manage. No apology for the mistake. No trying to earn a customer's business. Nothing.
I will be shocked if still in business in 6 months.
It also turns out that I was overcharged. Instead of charging me the difference a free regular and a giant, I was charged for two additional regulars. I will just take it up with my bank.