Can I give lower than 1 star? Horrible service. They really can't help you in the store. They say you have to call in to customer service even though it was there mistake in the store. When you call in to customer service and you have gone through all the prompts Nasir on hold for an eternity. The person transfers you to someone else who then disconnects the call. Now you have to start all over. Then the exact same thing happens AGAIN!! It's not just this Sprint store. It's every Sprint store. It is there new Corporate policy to be as difficult to deal with as possible. They are hoping you just give up. If you are thinking about going to Sprint save yourself a lot of time and trouble. Bait and switch and then they lie about it. Sad. #crookedsprint