I called to make a formal complaint and I get an apology which I accepted and had high hopes of going back there for future services. Towards the end of the conversation I realized this guy was not listening to what I was trying to say, made me feel like I was at fault for having such sensitive skin to have such reaction when all these times they're the only ones I trusted. So I wanted to end the call before I loose it, I kindly ask for his name again and he tells me a different name. I mean really dude, I work in a place where I do a lot of customer service for the sake of customers health, you think I didn't catch your name the first time. Its unfortunate that I am no longer going there for future service due to the recent discovery of a place I only trusted for haircuts and waxing I can no longer count on. :(