I went into this store to buy some lotion and oils that I have been buying from them for years - I mean since they first were introduced to me in the alley in metro center. My mother owned a store there and we started with the store there - Dennis bought this store in Tempe and ran it with his then wife. From what I have heard he no longer has anything to do with this store only her. Anyway my whole family has used this store for our lotion, scented oils and soap for years. My favorites - Natures Scent and Moon Flowers have been my favs and my mothers since our first time in the alley.
Well I buy this lotion - paid $22 for the lotion. Then I also got two of the fragrance oils and left. When I got home and opened the lotion to put some on it smelled sooo bad nothing like Nature Scent ever smelled. I literally had to wash it off - my other half told me I smelled bad with it on. So I took it and the fragrance oil in that scent with receipt back to store next day. The girl told me there was nothing they would do as all sales are final with the lotion and custom fragrances. Then I asked for a manager who she called on phone only to be told this crap again. I only wanted her to fix the smell and she even admitted the lotion smelled off - I just wanted another bottle - ONE THAT DOESNT REEK. But was told the best she could do was offer to sell my another fragrance that I could add to the lotion I had and she would give me 15% off. THEY DO NOT STAND BEHIND THEIR PRODUCTS SO BUYER BE VERY WARE. They can sell you any old stink and there is not a thing you can do.
To Lotions and Potions - whoever owns you now - I will not ever shop there again and my family wont either - they were as appalled as me. And with your policies I am sure you are going to lose more than us!!