DO NOT rent from this Avis. The customer service was shockingly horrible. I made a reservation for a car on the website, paid for it in full with a credit card 5 days before the reservation date. I went into the business to pick it up and it was not available for pickup because they gave it to someone else. The person hired to clean the cars showed up to work late so they were running behind on cleaning all of the cars. I was told that the next car available to me would be ready in 30 minutes, possibly, but not really sure how soon. It was shockingly confusing. They offered me another car that was already clean but I would have to pay an extra $20 a day for it. After arguing, another employee stepped in and gave us the car without an extra charge. I paid for insurance in advance but was told that I would have to buy an additional form of insurance to cover the windshield. I did not purchase it. They told me to go get the car on the 7th floor of a huge parking garage and inspect it myself and make any damage notes on a crappy drawing of the car. I was told that it had already been inspected and was in great shape. I went up to the car which was hard to locate and to my surprise there was a scratch on the back windshield that was about 10" long. I went back down to the office to make notes of the damage. I was then given a ticket to drive out of the garage. I was told that I could hit the info/help button on the garage gate unless the ticket did not work. When I tried to drive through the exit gate the ticket did not work so I was trapped in the garage along with a few other cars being rented by Avis customers, we were all trapped in the garage.
This place sucks, the customer service sucks, don't rent from this place, it sucks and sucks and sucks and will put you in a bad mood at the beginning of your vacation. Do you want that to happen? no.