I try to stay away from this location. Customer service is a hit or miss here. I think if someone all ready knows what charm, bracelet, ring or necklace they want then they shouldn't be told to wait because they are "helping" another person. Im ready to hand over money for over priced hunks of metal and you'd rather take chances on the people ahead of me who havent decided to buy anything and who could potentially leave and not buy anything. Smart. Anyways i order online mostly now just to advoid all the stupidness. oh and a few last words to Pandora...your not Tiffanys. Thanks