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| - This location should be ecstatic that atleast a 1 star rating is required to post. I would highly recommend finding another eye care facility. My girlfriend had an appointment at 12:15 on a Friday. It took 2 hours just for her to be seen. Once she was finally seen the optometrist dilated her eyes, and then flagged her chart to be seen again after we checked out. Once we were rang out, which the cashier was extremely friendly and upbeat and should find somewhere that would better fit her personality, we proceeded to wait for another 45 minutes to have the doctor check the nerve hence the reasoning for the dilation. After an hour of waiting for the doctor after check out we were called into the exam room. Once we were there, the optometrist then proceeded to see other patients. We were done. We left. We hadn't eaten lunch before hand since we weren't expecting to be waiting for three hours to be finished with an appointment. Each exam was taking nearly half an hour to complete, which is fine when there isn't a SEVERE back log of patients.
On an unrelated note, a couple who had a scheduled appointment at 12:45 had been waiting for a long period of time as well, just over 2 hours by the time my girlfriend and I left. The individuals at this facility lost her paperwork. She had been waiting for that amount of time and had yet to be shown into the pre examination room. The lady at the front who had her attention brought to this was very nonchalant about the whole situation. She suggested that the patient reschedule her appointment since the pre examination employee was still on her lunch break, which was also taking a considerable amount of time to complete. When asked how the paperwork was lost, the employee stated that another employee had called her name several times but the patient never answered, which was an absolute lie and most every patient in the waiting room, at least three, were vouching for the patient. The employee continued to state that the patient needed to reschedule her appointment since she didn't answer her name when it was " called ". Meanwhile, another employee is speaking to the optometrist about the situation. The optometrist who could care less about the amount of time the patients have been waiting states to the employee that she is an hour late for her lunch break and states that she is taking a lunch break once she is finished with the patient who was beeing seen before the patient who had been " called " was. That particular patient had arrived after the lost paperwork patient and was adomate about having the lost paperwork patient seen before he was, hats off to you sir!
In the end, you will more than likely end up extremely hungry, so eat before your appointment. You'll wind up being late for something after your appointment, so make sure your schedule is cleared before making an appointment or you'll end up waiting for your appointment for 2 hours and then be told that your paperwork was lost and will have waited 2 hours for the sheer joy of it. Save yourself the trouble and go somewhere else.
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