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| - Simply the worst dining experience I've had. From the moment I walked in the experience was just AWFUL. The hostess was rude and not welcoming whatsoever, an older lady that was waiting to be seated even made a remark to her about her rudeness, so I know it wasn't just me that noticed it. We asked to be seated in their "lounge" area as we were planning to have a couple of drinks. Once sat, one waitress came by to take our drink order(mind you we hadn't received drink menus) so we began asking about their drinks and pricing. Her response was that she didn't know, so I asked for a drink menu, she came by, dropped it off and disappeared. About 10 minutes later another waitress came by to take our drink order I inquired about a beer, which was not on the drink menu provided to us, and again the response was that she didn't know. She finally came back after she checked and we placed our drink order. We waited over 20 minutes for two simple drinks, a michelada and a Budweiser in the bottle. Unless they're brewing the beer in the back, I really don't think it should take that long for two beer drinks. But since we were sitting in the bar area, we could see what was taking so long. Clearly this place is a place of "usuals", because two ladies were getting in an altercation and other patrons from all over the bar area knew them by name and the staff caters directly to their usuals. One usual walked in and not even 2 minutes later, her margarita was ready for her at the bar... But I waited over 20 minutes for a simple beer and some tomato juice, that was not tasty at all. When we finally asked if we could order food, the waitress off the bat handed us "to-go"
Boxes which was really confusing since we hadn't even placed our order. Sounds welcoming, right? When we finally got our food, it was sub-par, the usual Americanized Mexican food, nothing spectacular as people had raved to me about. About 15 minutes into our meal, the check was dropped off. We weren't asked if we wanted another drink, nothing. We felt we were being rushed out of the establishment. My friend who I was with was not happy and asked when she came by if we couldn't stay to have another drink(hypothetically, because we didn't really want to stay somewhere where we felt unwanted) because it felt like she wanted us out. Her response was that we could stay as long as we needed she had just dropped off the check for when we were ready... But we looked around, and noticed that no other tables around us had checks dropped off, some who had been there longer than us, again the "usuals".
I've seen another review regarding they felt their service was poor due to their race, and my friend who I was with felt exactly the same way. I don't like to make everything about race, but sometimes, it's hard not to.
All-in-all, it was a disappointing experience. I moved here over 10 years ago and always heard about this place, and when I finally had the chance to go, I was excited, but wasn't expecting this experience. I am a self-proclaimed foodie and a localist and this is a local establishment I will not support again.
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