Nice dresses but terrible customer service. The girl at the dressing room didn't want to hold the huge heavy dress that was a contender (and the final pick) for my daughter. She shoved it in the rack for returns instead. I grabbed it and had to pull the "adult" card to get her to hang it on the hold rack. Mind you she had no trouble doing this for multiple other customers.
They also don't honor their own discounts. The dress we finally decided on had some damage so the girl discounted it 10% on top of the mil discount. The girl at the register ran the sale without the damage discount and then didn't want the hassle of fixing her mistake so told me tough luck. It wasn't that much money but the rudeness was enough to convince me to not come back.
Luckily we roll with things and didn't let staff ruin the "prom" experience. I would definitely not go back until they realize that every $400 sale should be important. I realize the standards are pretty low in Arizona for customer service but c'mon!