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  • I'll try to make this to the point. This happened last Saturday, January 23rd. Hubby & I line up, we're waiting in the cold vestibule between the outside door and the restaurant doors. Line doesn't move for 20 minutes, yet we see several people leave (meaning tables free up) during that time. We're still waiting. I go into the restaurant and tell a staff member that clients have been leaving, yet the waiting line is not moving. A group of 4 comes in behind us (remember this for later). I asked her if people were being seated. She told me they were cleaning the tables. Ok, fine. I go back into the cold vestibule. As time passes they slowly, and I mean slowly, start seating the people lined up in front of us. We make it into the actual restaurant. Ahh, it's so much warmer now, but hubby & I are still waiting. A table for 4 becomes available real close to us, but I watched the guy and he spent, it must have been, 5 minutes prepping & resetting the table. If that's how long it takes to reset ONE table during peak business hours.... Finally once the table was ready, the hostess went behind us and seated the group of 4 who arrived after my husband & I. At this point, my husband totally snapped and we left famished, after waiting uncomfortably for 30 minutes, watching the turtle slow workers, then being skipped in line. WE WILL NEVER GO BACK TO THIS PLACE AGAIN. THEY HAVE NO CLUE ABOUT CUSTOMER SERVICE.
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