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  • II agree with a previous reviewer....I would not recommend! The first time we (my 2 kids) tried this dentist/office...I did not get a good feeling at all. You walk in and it's cold...uninviting. Probably because instead of greeting you with a "hello" and a smile, they can't wait to tell you to go check-in at the computer that's behind you about 10 feet away. First time in the office....no one was there in waiting room or being worked on (strange). Cleaning okay...dentist was nice. But again, no other kids besides mine...many empty chairs. Then when making an appointment 6 months out...they said they didn't have an appointment in the afternoon for two kids together, that the only way I could get 2 appointments together was to take the kids out of school. I was going to look for another dentist...but forgot, and our appointment 6 months later was here. So I thought, let's try it again. THE SAME THING...no greeting as we walked in but to tell me to check-in at the computer. Immediately that not-so-warm feeling came back! As I am checking in...and it's NOT two clicks. AFTER I confirm that we have Blue Cross and that my husband he is the primary and all the regular information, then it asks me who is bringing the kids in for their appointment. I type in mom and phone number. Then is asks me for my birthday, address and SS#! So I tell them that I do not want to give my personal information that it is not needed for a cleaning that is covered...that we have 2 cleanings a year 100% paid! She says "NO, WE HAVE TO HAVE THE INFORMATION or we won't work on your kids." So that was it...and we walked out! Just lost two more patients and I will NOT recommend. Recommendation to the owner: Get rid of your computer check-in (very cold and uninviting) and teach your staff how to interact with customers/patients with a warm and welcoming voice/attitude. Not to mention you might want to rethink your mandatory policies...especially with Identity theft being more prevalent.
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