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| - I've had two bad experiences here. My first one was a year ago. I placed an order for pick up 20 minutes in advance, I show up, pay for my order, they tell me it'll be ready right away. 10 minutes later, I ask where it is (I assumed that they forgot to put my order in when I called it in but wanted to give them a break) but when I asked them where it was, it turns out that hey still hadn't put my order in!! So that's 40 minutes from when I placed my phone order!
Yesterday, I went there with my husband, my 3 year old and 1 year old. My kids' food was ready right away (small chicken bowl), then they told me that my order was ready but asked us if we wanted to wait for my husbands order too and they'd keep my burrito warm for me and they'd both get called together. (how nice). A chaotic 20 minutes later of us trying to keep the kids entertained while we waited for my husband's chicken burrito, I walked up to the cook and asked him about my husbands order, it turns out that it was ready, sitting in the back, and he just forgot to tell us! I asked him " what happened to letting me know when his burrito was ready?" "Oh sorry" was all he said but in that way to just shut me up, and just turned around and walked away.
Never going back again.
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