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  • So I walked into Lena's about three weeks before Valentine's Day, so that I would be able to order something fantastic for a girl I'm crazy for --- the girl there was helpful and showed me pictures of a beautiful arrangement of roses and white lilies that I wanted. I told them I was going to upgrade those by another $30 or so, and was so excited to pick them up the day before Valentine's Day. When I went to pick them up today, I was shocked: They did put long-stemmed roses, which I didn't order, but they had scraggly stargazer lilies, even though I had specifically instructed them not to get stargazer lilies. One of the rose stems was broken in half, with the flower just hanging straight down ... some of the leaves were chewed by bug or all dirty ... and a number of the leaf stems were also broken in half. I was completely underwhelmed. I am usually not one to complain, but I told them I was hugely disappointed in the flowers --- one of the ladies there acted annoyed, and kept reminding me that this was definitely worth the money I spent. I stuck to my guns, and, to their credit, they tried to spruce it up and replaced the stargazers with a few white lilies (only about half as many). I ended up going through the arrangement once I was in my car, cleaning it up, breaking off the ruined stems, etc ... This may have been an anomaly, and they may normally do a fantastic job, but I will never use them again.
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