I came here for lunch on a rainy monday afternoon and the wait time was still an hour long! But, their buzzer system makes waiting easier because you can just walk around the mall. So, as much as I feel like this would be a great place for kids and families, it may take some planning ahead.
The food I'd say is pretty average. I got the Parmesan Chicken "Pizza Style" which is basically parmesan chicken shaped like a pizza with some angel hair pasta on top. It was quite thin but also very tender. It's apparently one of the most popular things on the menu. I liked it but will probably try other things next time.
I love the bread here. The bread is served warm with a side of butter. The white is a little on the hard side, but the brown one is a lot softer and tastes like a mix of grains and possibly chocolate and raisins.
Lastly, our table also got the fish and chips (lunch special). It's apparently a smaller portion compared to dinner but it was still pretty big, with 4 pieces of fish, fries, coleslaw and tartar sauce. The fish was quite good, with a crispy batter and flaky on the inside.
Portions are huge. We ordered these 2 dishes and will probably have them for dinner.
Service was also great! The place is really busy but I feel like the servers really make an effort to be friendly and accommodating.