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| - Wednesday July 20th 2016 at 7:45am i brought my car in for an oil change, break check and shindshield wiper replacemen, check my AC for optimization and to check my alignment since it was free. The guy called me and told me I had to get that my car is way out of alignment because the bushings on my front suspension upper control arms are completely deteriorated. And to get everything fixed will cost over $1700.00. I agreed with the fix and picked my car up later that day
Driving to pick my kids up after getting my car back, I noticed the car was running warmer than usual. I have a Lincoln Town Car with the 4.7liter V8 engine that has what Ford calls the "fail safe system" this means the engine will run on 4 cylinders if the engine overheats and will switch which set of cylinders run as they get hot. This allows you to drive your car for a distance with your engine stalling. Anyway, I called Break Masters back and was told I should bring my car back first thing the next morning. So I did.
Thursday July 21 2016, 7:30am I arrived at Brake Master, They took my car and a few hours later called me and said they did a pressure test on my coolant system and believe I have a little hole in my coolant manifold. I asked if that was the case why did they not tell me that yesterday before having me spend $1,700.00 on my suspension system. I was told that their guy forgot to check the coolant system.
I was told by Dan the front desk guy that the pressure test that was done on my coolant system caused my manifold to Crack. Since my car is a 2004 the part was old and worn out. And the replacement and labor will cost me $1,400.00.
Keep in mind that part of their service is to check and tip-off all fluids. If they had checked the coolant as they were supposed to they would either realized the coolant was low and should have assumed a leak or simple filled it up and I may not have had a problem. I talked with some floating manager was was able to get the charge down to $1,000.00. Total of about $2,700.00 in two days.
Friday July 22nd 5:20pm driving home from work, my AC goes out. WTF! Called Break Masters and they are closed for the evening. I had my AC completely replaced there a maybe 5 or 6 months ago.
I have been going to this Break Masters for many years with the past three cars I have owned. The manager used to be a guy named Kenny. Under Kenny's management the place ran perfectly and I was proud to bring my cars there. Over the years I have referred many people to that Break Masters.
Kenny left Break Masters a few months ago and now this BS is happening.
Let's see what BS I'm gonna be told about my AC unit that they put in ok only 6 months ago.
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