LOVE their baked goods, salads, sandwiches and soups. Everything is delicious. What prevents me from going more often is the service and terrible ordering process. Staff is friendly but the slow moving line ups make the experience unbearable. Most customers congregate around the till to stare at the menus for several minutes. I've gone early for lunch to avoid the bottleneck but found some items, like soup aren't ready at 11:30.
Tables don't get bussed and often dirty.
I don't mind paying more for their fresh ingredients and great recipes. I will however never order stew for two people again - $28!!
I really hope the in store experience gets better as I really love the food.