The absolute nicest, most patient staff! Reasonable prices and all of the help you need. They will put you at ease as you hand over your beloved computer... They will probably call you same day with a check in as to what the initial diagnostic is. They even called us once just a few hours later to say that they wanted to be honest, and that they couldn't get to my order that day... I was so happy to hear from them but told them I was fine with the 4 day quote time ! It was nice of them to care about exceeding any initial service expectations! Although I hope I never have another problem with my computer ... I will still return for tech products they have. Chargers, covers, cables, keyboards, office bags etc.