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| - I want to start off by saying the Harris Teeter on the Fort Mill exit from I-485 Is absolutely amazing. The staff is friendly (Dion I believe is the guy's name who always helps me now) and the seafood is always fresh. If anything is from the day before they'll go back and get whatever is thawing out for that day and package for my safety and peace of mind. Now I would like to address what is a reoccurring situation at one of the other two locations I now visit far less. I went to Harris Teeter on Central Ave here in Charlotte NC yesterday afternoon (store #401) & purchased a pound of shrimp. We headed to this location because traffic is a nightmare near Fort Mill at certain times. Now the day before I was told at the Fort Mill location I had a lot of "Fresh Catch points" and that with my VIC card I'd receive $5 off my next seafood purchase. When I got to the register and gave my VIC associated number to the cashier, she stated the points do not show up on my account. So I go to customer service and they print my receipt which clearly shows my points are being accumulated but apparently I cannot use them. He instructed me to call the corporate number on my receipt. We just buy the shrimp and went home immediately after, placed the shrimp in the fridge and when I opened the package later, guess what it smelled like? Ammonia. That's right. The shrimp was bad. I've mad this complaint before to the store, about this location as well as the Mt Holly-Huntersville (Mountain Island) location and I cannot understand what is happening within this chain where this is an issue at multiple locations. Usually I just throw my paid for food away and accept the loss, or worst case, write them on Twitter about it. But this is a reoccurring problem. I drove ALL THE WAY ACROSS TOWN just to return this shrimp. When the customer service rep appeared behind the desk and I explained the situation she opened the bad and clearly acknowledged the rancid smell of the seafood. Then she called the manager of the "meat & seafood department" who proceeded to tell me "I'm sorry but we don't get complaints but we can refund you your money." A refund is great but when I told her I'm not complaining just because, and that she can smell the food herself, she declined and stated "I don't like seafood." I couldn't help but wonder why she was there even talking to me then. Whether it's bad or not won't be determined by a person who doesn't even care to look at or smell the product. Furthermore, explaining that you get "fresh shipments daily" doesn't resolve the problem that I'm standing here less than 24 hours later with shrimp that is CLEARLY bad. Fresh shrimp doesn't go bad in a fridge in under 12 hours. Not even 24 hours. And the smell of ammonia is a clear indication that it isn't not edible. I didn't waste my money or gas for this mess. This whole situation was handled poorly. I just got my refund and left. All I asked for after multiple bad experiences is a refund. I'm pregnant and I can't take chances, especially with seafood. However, it's only a matter of time before the wrong person has this experience and they find themselves with a totally preventable lawsuit. If it were not for the consistently great experience at the Fort Mill location I would be completely done with HT. Like, permanently.
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