I went here as a referral from a friend who has natural, non-relaxed African- American hair. I did not think Great Clips serviced kinky curly hair types but was pleasantly surprised when she told me she had a good experience there recently when one of the stylists who services ethnic customers had flat ironed her hair. I decided to trust her and go there myself. I have very curly kinky "bi-racial" type hair, probably curlier than hers. As soon as I walked in it felt like the record scratched. When I said I wanted a shampoo and flat iron the very nice hostess slightly winced and asked what time the stylist I requested was scheduled to get off. Bad sign. I stayed and she amused me a little and took my information and told me to have a seat. In about 30 seconds, someone who appeared to be management came from the back and asked me, again, what I needed done. She said if she flat ironed my hair it wouldn't be straight. Interesting because my hair has been flat ironed several times and it has been just that, very straight. They also told me it would take 2 hours and they would need extra staff since I would take so long. After much convincing from the entire staff that I would be unhappy with the results, I decided to stop trying to convince them to do my hair and I finally got the hint.."please leave lady with kinky hair, you're way too much work for us". I write this to save all of the "ethnic" women with kinky curly hair from wasting their time. Just stick to salons that are comfortable servicing us and don't make you feel like a big unruly nappy mess they don't want to tackle.